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Returns, Exchanges & Refunds

Our returns policy is as follows:

  • Delivery/postage charges will NOT be refunded.

  • A request must be made in writing to Laura John-Baptiste - Get Beautiful -  within 14 days from receipt of your order.

  • ALL returns must have arrived back to Get Beautiful within 21 days of original purchase.

  • If you wish to return unwanted goods, please ensure that any product you have bought is in original condition and unaltered (for example, the addition of personalised logos), unworn/unused and sent back to us within the original packaging.

  • Refunds will be subject to the purchase price.

  • Your statutory rights are not affected by our returns policy.

How to return items

If you would like to return your item, please call Laura on 07725 355065 or email and quote your delivery postcode to arrange a return.

We are NOT able to accept unscheduled returns, please speak with Laura at Get Beautiful before returning any items.

Please take care when returning your product.

Ensure all items are suitably packaged and protected for transit to avoid damage or leakage.

The warehouse are not able to accept unsuitably packaged items that have subsequently been damaged in transit.

You are required to enclose your:

  • Full name

  • Order number

Returns Address

Laura John-Baptiste

Get Beautiful

3a Linden Way, Shepperton Middx TW17 8BW

For your own protection, please obtain a proof of postage from the carrier, as we do not accept responsibility for lost parcels.

We reserve the right to refuse your return or charge a final fee for damaged or altered products that are not in a resalable condition.

How to Exchange Items

We can offer exchanges within 14 days of receiving your order. Please get in touch with Laura on 07725 355065 so that we can help you with this process.

Processing Returns + Refunds

Please allow up to 10 working days for a refund to be processed.

Need more information on Returns, Refunds + Exchanges?

For more information on your return, exchange, and refund, do not hesitate to call Laura on 07725 355065 or email on

We will reply within 48hrs Monday to Friday.

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